Dear Trendsists,

As Trendsi continues to grow, we are constantly finding ways to improve company procedures in order to provide a better user experience.

Effective immediately, here are the changes to the Trendsi Returns Policy & Procedure:

1. Returns department address will relocate to: 

2. We will no longer accept exchange requests of any kind, only returns initiated within 7 days of receiving the last package. Any requests submitted prior to 3/10/22 will still be processed.

This decision was made based on data collected over the past year from our Returns Department. On average, it takes about 3-4 weeks for the entire exchange procedure to be completed. Often times, this will result in the desired item being sold out or a long wait time for your customers to receive the exchanged size/color.

To alleviate these issues, we have revised the Trendsi Returns Policy & Procedure. By returning the unwanted item to us with no additional requests, we can process a refund faster. In the meantime, if your customer wishes to get a different size or product altogether, they can place the order, or you can place a sample order for them. We believe this will improve the experience for your customers.

We appreciate your continuous support and coming along on our journey to be the best partner for your business. If you have any questions, our 24/7 Customer Support team is here for you via support@trendsi.co.

Sincerely,
Trendsi Team